Real results.
Real businesses.

The owner of a mid-sized auto service in Riga came to us with a simple problem: his phone rang constantly, but 30–40% of calls came after 6pm or on weekends — when nobody was there to answer.

The Problem

15–20 missed calls per day. Each missed call is potentially a €200–400 repair job. The business was losing €3,000–6,000/month in potential revenue.

"I tried hiring a part-time receptionist. But she only worked until 5pm — exactly when people finish work and want to book their car in."

The Solution

We deployed the Xplai Phone Manager with a local Riga number (+371). The AI answers every call in Latvian and Russian, books appointments in Google Calendar, and sends a confirmation SMS.

Results After 3 Months

"The AI is polite, accurate, and never takes a day off. My clients think it's a real person. I wish I'd done this two years ago."

A popular restaurant in central Vilnius was fully booked on weekends — but losing dozens of reservations every week because nobody answered WhatsApp after 9pm.

The Challenge

The restaurant gets over 80 WhatsApp messages per week. Staff are too busy during service to reply. By morning, half those customers had already booked elsewhere.

What We Built

An AI manager named "Rūta" — trained on the full menu, opening hours, and booking policy. She replies in seconds in Lithuanian, English, or Russian.

"I didn't expect it to upsell. Rūta mentions our weekend set menu when someone books Saturday dinner. Our average check went up by €8."

A 3-chair dental clinic in Kaunas had a great reputation — but was losing patients simply because the phone was constantly busy or unanswered.

The Problem

80 missed calls per week. Each = a potential new patient worth €150–500 in lifetime value.

The AI Receptionist

Xplai deployed an AI that handles all inbound calls and WhatsApp messages — scheduling appointments, sending reminders, and answering questions about procedures and pricing.

"Patients comment that we're 'so easy to reach'. They get a response in 3 seconds at 11pm. That's what they care about."

If you're running a business in Lithuania, Latvia, or Estonia and you're not on WhatsApp — you're invisible to a large portion of your potential customers.

The Numbers

WhatsApp has 78% market penetration in the Baltic states. Messages are read within 3 minutes on average. Customers expect a reply within an hour.

• 📱 78% of Baltic consumers use WhatsApp daily
• ⚡ Average read time: under 3 minutes
• 💬 Preferred over phone calls for bookings
• 🌍 Works across LT, LV, EE, and for tourists

What an AI Manager Does on WhatsApp

• Responds instantly, 24/7 — even at 2am
• Books appointments and sends confirmations
• Handles multiple conversations simultaneously
• Escalates complex issues to the owner

Getting Started

All you need is a WhatsApp Business number and 20 answers about your business. Xplai handles the rest — setup takes 5 business days, €89/month.

When business owners hear "AI manager for €79/month", the first reaction is often skepticism. Let's compare honestly.

Part-Time Receptionist

• Salary: €600–900/month + 31% social taxes = €800–1,180 total
• Sick days, holidays, turnover: unpredictable
• Working hours: 9am–5pm only
• Languages: usually 1–2

Xplai AI Manager

• Setup: €499 one-time (includes 1 month free)
• Monthly: from €79/month
• Working hours: 24/7/365
• Languages: Lithuanian, English, Russian, Polish — simultaneously
• Response time: 4 seconds average

Most clients keep their receptionist and use AI to handle overflow — evenings, weekends, and holidays. That's the sweet spot.